Our answers to your most frequently asked questions are gathered here.
If you do not find an answer to your question or need clarification, do not hesitate to write to us!
What is the Dar El Patio Courtyard House?
El Patio Courtyard House is a small guesthouse. It is also a story about personal commitment and strong interest in the ambitious project of conserving the Old Town of Tunis, the medina. By restoring and renovating our house, which dates back to the early 18th century, turning it into a small-scale guesthouse, we want to contribute to the preservation of the Old Town and to the strengthening of the social status of its inhabitants. When you stay at The Courtyard House, you support a social enterprise. Our dar is situated in an area of the Old Town of Tunis, which is very representative of the Beylical Tunisian capital. The most important sights of the medina are at walking distance, such as: The Ezzitouna Mosque (8th century), Kasbah Square with its Bey palaces (17th and 18th century), the souks of Tunis. You can easily reach the city by foot, and it takes only 10 minutes to reach the famous Bardo Museum by taxi.
How do you guarantee the experience of a stay off the beaten track?
Our concept is to offer our guests a unique cultural experience in a unique atmosphere, in two words a journey colored by tradition and modernity. We are daily on site at our guests' disposal. We invest to the best of our ability to improve the experience of our guests. Not only that, but we also engage in an in-depth conversation with our guests and do not reduce their contribution to a number of stars or ticked boxes. Thanks to this exchange and to the constructive remarks which help us to improve the experience of our future guests.
I have some comments to make!
We will be happy to know them! El Patio is a very living project, in continuous transformation. Thanks to your remarks that we can improve it. Your ideas, your proposals are essential to share them with us during your stay we love to chat with our guests during their stay or if they prefer at the checkout or via our satisfaction survey form.
How to book my stay?
Nothing's easier. Simply enter your check-in and check-out dates in our booking secured (SSL) engine and let us guide you. Of course, if you have any questions, do not hesitate to write to us.
Can I book by phone?
We do not offer a phone reservation service. Only bookings made through our secured online booking engine are confirmed.
I need to know more before booking. How to do?
We are at your disposal 7 days a week to answer all your questions. Do not be shy: write to us!
When and how to pay?
Payment is made directly at the time of the confirmation via our secured (SSL) reservation platform.
Are you sure I can enter my credit card information online?
Absolutely sure! Yes. Our reservation system is operated via an encrypted server SSL ensuring the secure transmission of your information. When paying online, the url in the address bar should read: "https: // .... ". Make sure the "s" is there. If this is the case, you can transmit your personal data safely. The symbol of a padlock must also appear in the address bar of the site. These two signs confirm that the online platform on which you are is reliable. So you can make your payment online safely.
I wish to cancel my reservation. What is your cancellation policy?
All reservations made and paid are non-modifiable and non-refundable. Our house has only four rooms. A cancellation can therefore represent up to 100% of a night's income. It is for this reason that we follow a strict cancellation policy, without which the very viability of our project would be compromised.
Any extra fees ?
All taxes are included in the published price.
Should we behave, clothe ourselves in a particular way?
The freedom of morals and the acceptance of all lifestyles have been part of the very essence of Tunisia for millennia. The image of a young modern woman crossing another veiled in downtown is quite normal. There are no mandatory rules on dress in the public space. For the visit of the religious buildings, it will be advisable to dress in accordance with the prescriptions of the faith concerned. Likewise, it may be appropriate not to choose too short clothing when walking in neighborhoods in which a conservative religious tradition prevails.
At what times are the check-in and the check-out?
In general, guests can have their room from14:00 and are asked to vacate the room at 11:00. If your arrival is in the morning, we will do our best to prepare your room before 14:00. Of course, you will have access to your room as soon as it is ready. In the meantime, you can leave your luggage in our storage room and enjoy a soft drink in our lovely patio or start discovering the tohu-bohu of the souks of our enchanting Medina. Your luggage will be delivered in your room when it is ready.
Some people are allergic. For the comfort of all our guests, pets are not accepted.
Can I smoke in the house?
El Patio is 100% free smoking house. It's not allowed to smoke in the entire house, including rooms and the common area. For the comfort of everyone and the cleanness of our rooms, we friendly invite our guests to respect this rule.
Can I have my meals at El Patio?
Breakfast is always included in the room rate and highlights local products. Restaurants of all categories are available nearby. We also offer homemade local specialties. Do not hesitate ask and to share your wishes with us. We will be delighted to introduce you to the culinary traditions of Tunisian cuisine.
Why pick me up at the airport?
Our house is located in the heart of the Medina. Some taximen would not like to drive in the narrow streets of the Medina. By booking the transfer via us, you are sure to be received by a driver who knows the Medina perfectly. The fare is in the average of those charged locally, 60dt for a transfer during the day and 120dt from 20: 00.
I do not intend to rent a car. Do you recommend an alternative?
El Patio Courtyard House,Tunis, is located in the heart of the medina. There is a lot to see and discover within walking distance of our house. We can also offer "Doolesha, Tunisian term of walk" of the Medina (in French, English and Spanish). You want to discover more, we organize excursions with private driver and car for the sites and cities such as Carthage, Sidi Bousaid, Hammamet, El Jem, Kairoun, Sousse. Price on request
I wish to go to the Hamman!
We are happy to organize a hammam experience like a local for you. The hammam is not only the traditional way for healthy being, it's also an enjoyable unique experience to the heart of women world local traditions. Price varies according to the hammams.
How do you treat my personal data?
We attach an importance to the preservation of your privacy and have, for this reason, adopted strict measures relating to the protection of personal information. An entire section of our site is dedicated to this topic. It's this way!
Based on Tunisian law, Tunisian guests or a foreign guest accompanied by a Tunisian citizen sharing the same room must show a proof of marriage upon check-in. It's the responsibility of everyone to be informed about the national legislation. We follow a strict cancellation policy, All reservations made and paid are non-modifiable and non-refundable.